Refund policy

Return and Refund Policy

All sales are final. We do not accept returns or exchanges.

Coffee and tea are perishable food products, and your order is roasted, packed, and shipped directly by our fulfillment partner. For safety and quality reasons, returned coffee and tea must be discarded, so please do not send any product back to us unless we specifically ask you to.

Damaged, defective, wrong, or undelivered orders: Contact us as soon as possible, and within 14 days of delivery, with your order number and, for damaged items, photos of the damage. We will arrange a replacement or a refund at our discretion. You do not need to return the item unless we ask you to.

We do not offer refunds for taste preference, or for opened bags that arrived as ordered. If an order was sent to an address you entered incorrectly, please contact us right away — a corrected order may need to be placed as a new order.

For subscription orders already shipped, see our Subscription Policy. Future subscription shipments can be skipped, paused, or cancelled.